Contact Us
Company and Customer Support
Kunming Qijue Network Technology Co., Ltd.
Cavunore is operated by the company named above. Our support team can assist with product questions, orders, shipping, returns, payments, and care guidance.
Business Address:
A-3-3, North Entrance Hall, Kunming Dianchi International Convention and Exhibition Center, Huanhu East Road, Liujia Subdistrict, Guandu District, Kunming, Yunnan, China
Email:
service@cavunore.com
Business Hours:
Monday to Friday, 9:00 AM–6:00 PM, China Standard Time (UTC+8), excluding public holidays.
Response Time:
We typically respond within 1–3 business days. Messages received outside business hours will be reviewed during our next working period. Requests requiring order or carrier investigations may take additional time to resolve.
Product Questions
Include the product name or a link to its product page and describe the information you need.
If materials, dimensions, compartment sizes, strap lengths, capacity, or included components are unclear, contact us before ordering.
For compatibility questions, provide the dimensions of the item you intend to carry. Product photographs alone do not confirm fit.
Order Support
For existing orders, include:
- Your order number
- The email address used at checkout
- A description of your request
- Relevant photographs or tracking information, where applicable
Order Changes and Cancellations
Contact us as soon as possible to request an address correction, order change, or cancellation.
Changes and cancellations cannot be guaranteed once fulfillment has begun or the parcel has shipped. Review our Order Changes & Cancellations policy for further information.
Returns and Refunds
You may request a return within 30 days of delivery, subject to our Returns & Refunds Policy and applicable law.
Contact us before sending an item back so we can review your request and provide return instructions. The business address above is not a return address unless our support team specifically confirms it.
Damaged, Incorrect or Missing Items
Contact us promptly with your order number and a description of the issue. Where applicable, include photographs of the affected item, packaging, and shipping label.
Identify any missing straps or components included in the purchased listing. Do not continue using products with damaged handles, straps, or fastening points.
Retain the items and packaging while we review your request, provided it is safe to do so. We will explain the available next steps under our Returns & Refunds Policy and applicable consumer rights.
Payment Questions
Provide your order number, if available, and a brief description of the issue.
Do not email full payment card numbers, security codes, passwords, verification codes, or banking credentials.